Refund Policy
Last updated: [LAST_UPDATED]
If you are not satisfied with your premium purchase, request a refund within 14 days and we will return your money โ no reason required.
Eligibility
This policy applies to premium purchases made through GameAssist. The 14-day refund window starts at the time of purchase.
How to request a refund
Email [CONTACT_EMAIL] with the following:
- Your order reference (from the receipt you received after purchase)
- The email address you used at purchase
- Optionally, the reason for your refund โ but no reason is required
We acknowledge refund requests within 2 business days.
Processing time
Once your refund is approved, our payment processor (acting as Merchant of Record) issues the refund within 5-10 business days. The time it takes for the funds to appear on your statement depends on your bank or card issuer and is outside our control.
Merchant of Record
Payments on this site are processed by a third-party payment processor that acts as the Merchant of Record. They handle billing, taxes, and refunds on our behalf, in accordance with this policy.
After 14 days
Outside the 14-day window, refunds are at our discretion and are typically granted only for technical issues that prevent you from accessing premium features. Contact us at [CONTACT_EMAIL] with details and we will investigate.
EU consumer rights
Customers in the European Union have a 14-day right of withdrawal for digital purchases under the EU Consumer Rights Directive. Our refund policy meets or exceeds this right and applies the same 14-day window worldwide.
Changes to this policy
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Changes do not affect refund requests already in progress.
Contact
For refund requests or questions about this policy, contact us at [CONTACT_EMAIL].